Terms of service
We thank you for your visit to our official website! Please take some time to read through the terms and conditions (the "T&Cs") as they govern the use of our website www.aumia.com.au (the "Site"). By using our Site, users agree to and fully accept the T&Cs. Queenbee Jewelry reserves the right to modify these T&Cs at any time without prior notification. Site users should review this page periodically for updates and must agree upon and abide by any changes accordingly.
WHO WE ARE
Queenbee Jewelry is a female run small business from Toronto, ON, Canada.
PROHIBITED ACTIVITIES
You agree and undertake not to use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws; impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity; attempt to gain unauthorised access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilisation and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libellous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.
WARRANTIES AND LIABILITY
The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement. Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk. Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from life or wear of any product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to Queenbee Jewelry; improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party; third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site; and any warranties provided under these T&Cs if the total price for the product has not been paid in cleared funds by the due date for payment. You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any product purchased from the Site is processed by third party payment system providers and Queenbee Jewelry does not retain or process any such payment information. Queenbee Jewelry cannot guarantee the security of such third party payment system(s) or any payment data on the Site.
LINKS TO THIRD PARTY SITES
The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Queenbee Jewelry including third party payment system providers. You acknowledge and agree that QueenBee Jewelry is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve QueenBee Jewelry from any and all liability arising from your access and use of any third party websites. We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.
INTELLECTUAL PROPERTY RIGHTS
QueenBee Jewelry is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute any content or material from the Site in any form or by any means without notifying and obtaining a prior written permission from QueenBee Jewelry.
TERMINATION OF USE OF SITE
We will determine in our sole discretion whether there has been a breach of these T&Cs through your use and/or access of the Site. When a breach of these T&Cs occurs, we may take such action as we deem appropriate, including immediate, temporary or permanent withdrawal of your right to use and/or access the Site; issuing a warning to you; commencing legal proceedings against you for loss resulting from your breach; and disclosure to law enforcement authorities of such information as we reasonably deem necessary. We exclude liability for any actions taken in response to breaches of these T&Cs. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.
ORDERS & PAYMENTS
You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you. We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email together with an assigned order number is sent to your registered email address with us, at which point a contract will come into existence between you and us.
PRODUCT VARIATIONS
We do our best to be as accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. Our jewellery is classed as costume jewellery, which means they will experience oxidation due to several factors such as coming into contact with moisture, air and chemicals. Oxidation of our jewellery is inevitable over time and this is a natural occurring process that cannot be considered as a fault in our jewellery. Please take the time to read our care instructions to ensure your jewellery last longer.
RETURNS, EXCHANGES AND REFUNDS
all jewelry sales are considered final. In the event you've received a defective item or an item that does not match your order, an exchange or refund will be offered upon a photo proof of the item with original receipt stating order #. You can request a return shipping label for the items acknowledged to be defective or incorrect. Please allow 3-5 business days to review your request.
The items must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 30 days from the date of receiving your parcel. If you return an item that does not meet the requirements set out above, it will not be exchanged or refunded. In the case of missing or lost parcels, refunds will only be processed upon official confirmation from the shipping company.
QueenBee Jewelry is not responsible for any lost or unsuccessful delivery to incorrectly filled out addresses; therefore, we advise customers to make sure the delivery address is correct and updated (including in the event of sending as "gift" to another address). In the case of missing or lost parcels to a correct address, refunds will only be processed upon official confirmation from the shipping company.
DELIVERY
We process & pack orders within 24 hours, except high volume days i.e holidays, where we process within 3 business days.
US & Canada orders, please allow 5-7 business days for Standard shipping after processing. For Express shipping, please allow 3-5 business days after processing.
For International orders, please allow 10-14 business days after processing.
Queenbee Jewelry is not responsible to any additional duties per country or state/province; therefore, we advise to check with your local regulations for any duties may occur.
TERMINATION OF ORDER
We may terminate your order at any time by writing to you if:
You do not make payment to us when it is due;
You do not, within a reasonable time of us asking for it, provide us with information necessary for us to ship the product to you (e.g. delivery address);
You do not, within a reasonable time, allow us to deliver the product to you.
If we terminate your order in the situations set out above, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
PERSONAL DATA
We may collect, use and disclose personal data that you provide to us to supply the product to you, process your payment for the product, to send you newsletters if you have subscribed to our mailing list, and other specified purposes. Please refer to our Privacy Policy for further details.